Simon produced a compelling tender and was subsequently appointed to carry out a review of the standard processes in our library service. His brief was to review and validate existing routines in the static libraries and to recommend appropriate staffing levels, opportunities for savings, ensure optimum efficiencies and consider the impact of current and proposed additional services offered within libraries, including the increased use of self-service machines. Providing quality customer service was also a key consideration for us, as well as the importance of involving staff at all levels to gain buy-in and to capture thoughts.
Having produced a detailed project plan, Simon provided an extensive report that thoroughly covered the project remit, including a variety of findings and recommendations that we have subsequently taken forward. He also left us with a tool to enable us to continually forecast and compare library staffing requirements by hour and day, and has always provided timely and supportive follow-up as we have moved forward with this.
We were so happy with Simon’s work within the library service that he was subsequently appointed to conduct a similar review of the registration service, as well as our central bibliographic, archiving and Schools Library and Museum services.
I would highly recommend Simon to others and would be happy to utilise his services again in the future.
Over the last 3 years, we have enjoyed a successful and beneficial working relationship with clearspirit which has resulted in us achieving significant cost savings whilst maintaining our desired standards of customer service... ...The work of clearspirit throughout has been typified by clear communication, a detailed analytical approach and effective and realistic feedback and recommendations for improvement. All work has always been carried out within budget and to the agreed timescales, with a flexibility and client focussed approach that has allowed us to maintain a positive and advantageous working relationship.
I appointed Simon to carry out a wide-ranging review of the Council’s personnel and payroll functions to identify savings through process improvement. The work was carried out professionally, with Simon quickly gaining a thorough understanding of our personnel and payroll functions and the opportunities therein, both internally within each area and their wider links across all Council departments. This included a review of systems, processes, department structure and other cost lines. With excellent communication throughout, the output of Simon’s analysis was one of the best value-added pieces of work I have ever received. We subsequently acted upon his recommendations, as well as using Simon to further support the development and implementation of technical solutions to streamline and automate our existing payroll processes.
He has provided prompt and effective follow-up as required, and I would not hesitate to use Simon again or to recommend him to others.
I have taken part in a few time and motion things in the past and this one has given me the most confidence that the real work and issues in the branches are being addressed. It will make it much more successful ‘selling’ the results because staff feel they have been listened to and the business understood... ...staff have been very complimentary about the approach and although they were anxious beforehand they have been positive about the days that have been spent with them.